Privacy Policy

1. Introduction

Welcome to Chai ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Name, email address, and contact information when you create an account
• Shipping and billing addresses for order fulfillment
• Payment information (processed securely through our payment providers)
• Quiz responses and tea preferences to personalize recommendations
• Communications you send to us via contact forms or email

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Provide personalized tea recommendations through our AI Sommelier
• Send order confirmations and shipping updates
• Respond to your inquiries and provide customer support
• Improve our website, products, and services
• Send promotional communications (with your consent)

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only with trusted service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. This includes payment processors, shipping carriers, and analytics providers.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookies through your browser settings, though disabling them may affect some features of our website.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access and receive a copy of your personal data
• Rectify or update inaccurate information
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.