Last updated: December 14, 2025
At Chai, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a hassle-free return policy to ensure your peace of mind.
You may return products within 30 days of delivery if:
Note: Due to food safety regulations, opened tea products cannot be returned unless they are defective or contaminated.
Email us at returns@chai.store with your order number and reason for return.
We'll send you a return authorization number and shipping instructions within 24 hours.
Package items securely and ship using the provided label or your preferred carrier.
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Refund to your original payment method for unopened items or defective products.
Receive 110% of purchase value as store credit for future orders.
Swap for a different tea at no additional cost (excluding price differences).
Free replacement for damaged or defective items shipped at our expense.
If you have any questions about our return policy, please don't hesitate to contact us. We're here to help ensure your complete satisfaction.